Refund policy

Return & Refund Policy

Thank you for shopping at NanieGuard. We stand behind the quality of our surveillance technology. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.[cite: 1]

2. Refunds

Once we receive your item at our warehouse, we will inspect it and notify you of the status of your refund.[cite: 1] If your return is approved, we will initiate a refund to your original method of payment.[cite: 1]

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item.[cite: 1] Shipping costs are non-refundable.[cite: 1]

4. Damaged or Defective Items

In the case of AI-sensor malfunction or hardware defects, please contact our support team immediately.[cite: 1] Defective units will be replaced at no additional cost if reported within the warranty period.[cite: 1]

5. Contact Us

If you have any questions on how to return your item to us, contact our support team via our website.[cite: 1]